Refund policy
Art and Designer India — Refund & Returns Policy Last updated: August 2026
Overview
At Art and Designer India, every piece is handmade with care by our artists. We take great pride in packaging and presenting each artwork to ensure it arrives in perfect condition. We accept returns within 30 days of delivery, provided the item is in its original, unused condition.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 30 days of the delivery date
- Unused and in the same condition as received
- In the original packaging with all protective materials intact
- Accompanied by proof of purchase (order number or receipt)
- Photos of the damage or issue shared with us before shipping the item back
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom and commission artworks — pieces created specifically to your brief, dimensions, or specifications
- Digital downloads and digital art prints — once accessed, these cannot be returned
- Items returned after 30 days from the delivery date
- Items that show signs of use, alteration, or are not in original condition
- Items damaged due to improper handling by the customer after delivery
- Sale items marked as Final Sale at the time of purchase
Damaged or Incorrect Orders
If your painting arrives damaged, defective, or is not what you ordered, we sincerely apologise and will make it right at no cost to you. Please photograph or video the outer packaging and the painting as you unbox it — this documentation is essential for processing a damage claim quickly.
Contact us within 48 hours of delivery at artanddesignerindia@gmail.com with your order number and clear photos of the damage. We will arrange a replacement or issue a full refund at your preference.
How to Return
- Email us at artanddesignerin@gmail.com with your order number, reason for return, and photos of the item. We respond within 2 business days.
- Once approved, we will send you a Return Authorisation number and the return shipping address. Do not send items back without this authorisation.
- Re-pack the artwork using the original protective materials and ship it back using a trackable courier service. We recommend insuring the package for its full value. Return shipping costs are borne by the customer unless the return is due to our error.
- Once we receive and inspect the returned artwork, we will notify you within 3 business days whether your return has been approved.
- Approved refunds are processed to your original payment method within 7–10 business days. If you prefer an exchange, we will ship the replacement artwork at no additional charge for domestic orders.
Order Cancellations
Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, if the order has already been dispatched, it cannot be cancelled and the standard return process applies.
For commission artworks, cancellations must be made before the artist begins work. Once the artwork is in progress, a cancellation fee of up to 50% of the order value may apply to cover the artist's time and materials.
Refund Timelines
Once your return is received and inspected, refunds are processed to your original payment method as follows:
- UPI / Net Banking / RuPay: 3–5 business days
- Credit / Debit Card (Visa, Mastercard): 5–7 business days
- PayPal: 3–5 business days
- American Express / Diners Club: 7–10 business days
If you haven't received your refund after the above timeframe, please check with your bank first. If the issue persists, contact us at artanddesignerindia@gmail.com.
Contact Art and Designer India Ananda Poetree, Fl No 309, Block Orchid, Near A.F. Palace Function Hall, Narsingi, Hyderabad – 500075, Telangana, India Email: artanddesignerindia@gmail.com